Our advice is "try to buy authentic Jewelry". No factory produced Jewelry is flawless. You should start comparing the prices of products. Let's say you want a pair of "CT Love Bracelet" that cost about $10,000 for an authentic Jewelry and about $100 for a high-end . Would you expect it to be flawless? Flawless, albeit in a very small way. Metal material and density cannot be copied. However,The appearance of the jewelry is 1:1 are very close to the genuine article, perhaps 95-98%.

We accept USD, EUR, GBP, AUD and CAD and you can switch currencies anytime.

Most jewelry: are packed in PE film boxes, if you buy a large number of pieces, they are packed in dust bags.

Yes, if you don’t want to miss out on big deals, just subscribe to us, we will send special offers only to our subscribers during holidays/seasonal sales.

Yes, LoveLucky crystal provides a comprehensive return and exchange service. Eligible members can apply for a return and exchange within the specified time. For details, please refer to the "Return and Exchange Policy Terms".

Select the items you like and add them to the shopping cart -> Use the coupon and checkout -> Fill in the shipping address and email -> Complete the payment, you will receive a confirmation email soon (if you can't see it normally, please check the spam box)

Orders are usually shipped within 2-3 business days. During the peak season, the shipping time may be extended to 5-7 business days. If there are any delays, we will inform you in time.

We ship orders to the United States, Canada and most EU countries via fast dedicated air lines. The estimated delivery time is 7-18 business days (the specific time depends on the products you purchase and the shipping method you choose)

When you order multiple products, the orders may be from different designers. In this case, you may receive products in different packages at different times.

Usually no. We will declare each package with a value of less than 20 US dollars as a gift. If you want to avoid customs duties, please choose a shipping method that includes taxes. We have sent over 2000 packages in 2021, 99.7% of which passed customs smoothly.

Once we ship, you will receive an email with a tracking number (if you don't find it, please check your spam folder). Tracking website: 17track.net/en ~Go to learn how to track your order~

If you need to cancel an order before shipment, you can contact customer service and they will assist in resolving the issue.

International shipping is not 100% controllable. About 0.03% of packages may be lost. If lost, we will provide you with the following solutions: (1) Send you a new package immediately. (2) Immediately refund the full amount.

First, you need to check the tracking number on the package and compare it to the tracking number on our website to see if they are the same. If they are the same, please take a photo of the tracking label and the item you received. We will provide you with a solution within 24 hours.

If the goods are damaged during delivery, you can contact customer service and they will assist in resolving the issue.

A :Do and Don'ts

Use a cotton cloth or facial tissue to remove the dirt and sweat after wearing.

Use a (transparent) display box or flannel dust-proof bag to store the ring.

Use contton cloth dipped with silver washing water If it has been oxidized and turned black, or use a soft-bristled brush with toothpaste to scrub it, and dry it with a cotton cloth after washing.

Don't wear the jewelry during bath and sleep.

Don't wear the jewelry while swimming, especially in the sea due to high causticity.

Don't directly contact with sulfur and other chemicals when wearing it, as it is easy to cause chemical reactions to cause discoloration of the jewelry.

Don't wear multiple mental jewelry together to avoid collision, deformation, or abrasion, and keep it in a state of zero contact with other hard objects.

But I think you are asking a wrong person! If you suspecting a thief, and ask “are you a thief?”, what do you think the answer would be? The best thing you can do is start making judgment from many aspects of the website, the profile, the updates, testimony, rep forums, people.

Please kindly remember, we are in different side of our planet sometimes. Please refer to our time zone before you judge this. Our working hour is based on Chinese time zone. Sometimes we have overload emails or chats to respond as well, please be kindly patient. But one thing for sure: you will get reply for sure.